MPI

Maximum Performance Through Your People+44(0)1332 638617

CBQ - Financial Services Organisation in the UAE

Their Challenge.

Attract and retain local talent to achieve localisation targets set by the government. Support cross-functional career progression and succession planning based on actual skill and experience levels. Create consistent ‘competency’ language to support HR processes (recruitment, redeployment, performance development and learning). Establish transparency across the organisation on career possibilities and aligned skills and experience to be gained.

The Solution.

Comprehensive Career Toolkits for both the Retail and Corporate banking divisions.

Our Approach.

Consult:

• Identify, engage and build advocacy with key stakeholders across Corporate and Retail banking divisions

• Define and agree all core roles ‘in scope’ (from a pool of approximately 500 job role titles out of 1100 role holders) 

Create:
 
• Streamlined role levels (into 5 categories from 20 current role levels) to simplify and reinforce the career opportunities across the Retail and Corporate business areas

• Clear and easy to follow career maps

• Example career pathways to illustrate potential career moves across the different business areas

• Detailed competency framework including:
- 9 ‘Core’ competencies and 3 ‘Leadership’ competencies
- 5 levels of competency descriptors for Core
- 3 levels of competency descriptors for Leadership

• Comprehensive Career Toolkits for both Retail and Corporate business areas encompassing all of the individual elements described 
 
Support:
      
• Ongoing stakeholder engagement and management

• Detailed project reporting on timescales, budget and outputs

• Specialist consultancy to integrate the toolkits into an online interactive solution 
CBQ - Financial Services Organisation in the UAE

CBQ - Financial Services Organisation in the UAE

Their Challenge. Attract and retain local talent to achieve localisation targets set by the government. Support cross functional career progression and succession planning based on actual skill and experience levels. Create consistent ‘competency’ language to support HR processes (recruitment, redeployment, performance development and learning).

BARCLAYS

BARCLAYS

Maximum Performance epitmise everything I would look for in a supplier from a true partnership perspective. They seek to understand the key business drivers, take a truly commercial approach and have the ability and credability to build relationships with senior stakeholders across the business at pace. Jerry is a pleasure to work with.

Zurich - UK - Jason Cripps

Zurich - UK - Jason Cripps

I have worked with MPI on many occasions over the last few years and their approach, professionalism and experience have always added true value to our business and people. The delivery on sales management, sales and relationship management for our Sales Support Teams enabled us to develop high-performing teams, receiving National Recognition and to achieving year on year improvements in our people

CBQ - E-Learning Toolkits

CBQ - E-Learning Toolkits

Had rolled out a ‘Creating Exceptional Customer Experience’ training programme for branch staff and appointed ‘Ambassadors’ to maintain impetus for improved customer service behaviour. Ambassadors were experiencing difficulty in running activities to promote ongoing focus and development (often resorting to role plays)

Bluewater - Adrian Wright

Bluewater - Adrian Wright

For over 10 years of engaging with MPI across various businesses, they have consistently focussed on understanding the people issues, created a programme to correct and improve the situation, then instigate a monitoring system to ensure successful implementation. MPI are competent, professional, focussed and working with them is a real pleasure.

Homebase - Brian Pedder - Retail Division Director

Homebase - Brian Pedder - Retail Division Director

I have been working with Jerry and the MPI llp team for some time now both as a personal coach and as a coach supporting leadership development of senior personal within my own team. He is very focused, challenging, consistent and has helped me bring the strengths of individuals into play.