Being on par in terms of price and quality only gets you into the game.
Service wins the game.
Sales represents the growth of your business and the skills and responsible for delivering the vision of your business. Individual members of your team and their skills are at the heart of your business’s ongoing success...LEARN MORE
Sales is the key factor in the growth of your business and the essential skill, the very lifeblood of your business. Your Sales Team and the development of their critical skills are at the heart of your business’s ongoing success...LEARN MORE
Call Centres are commonplace in today’s business. They are often the only interface your customers have with your business. The experience your customers receive on their call is of paramount importance to their satisfaction and hence retention...LEARN MORE
Selling as part of a business relationship involves understanding the people who you sell to. MPI’s self paced Relationship Based selling programme will assist your sales team to sell increased volume more profitably...LEARN MORE
So you want to increase your company’s retail sales? Of course the answer is yes! Would you like to know more about how to maximise each and every opportunity? Enable each of your retail sales staff engage and sell to more of...LEARN MORE
A customer is the most important visitor or guest on our premises. He/she is not dependant on us, we are dependant on them. He/she is not an interruption of our work; they are the purpose of it. We are not doing them...LEARN MORE
It is no real surprise that whilst the world has moved into digitalisation and orders are placed on line, business relationships are still the critical component to success in Business-to-Business Sales. How effective are your people...LEARN MORE
The biggest issue for fashion retailers right now, is the point of difference needed in stores to keep people shopping in-store rather than online. For this to happen, the service excellence element is key, and being able to offer...LEARN MORE
Customer journey mapping is the process of tracking and describing all the experiences that your customers have as they encounter a service or set of services. It takes into account not only what happens to them, but also their responses...LEARN MORE